Four Key Steps For Effective Customer Care By Brian Manthe

Four Key Steps For Effective Customer Care By Brian Manthe

As “customer service” goes, I can guarantee that you (and YOUR customers too, btw) have multiple stories of Southern Oregon businesses or organizations that have massively bungled the encounter.For instance, anyone who calls the IRS directly —...
How to Eliminate Workplace Gossip in Southern Oregon Businesses

How to Eliminate Workplace Gossip in Southern Oregon Businesses

I’m going to step away from tax land today, and put on my business coaching hat.But don’t get me wrong — we are diligently working through many of our Southern Oregon business owner client files and getting a significant thrill from being able to...
Brian Manthe’s Updated Tax Preparation Checklist for 2019

Brian Manthe’s Updated Tax Preparation Checklist for 2019

Tax season 2019 is inexorably moving forward. We now have less than two months before personal federal taxes are due. Which, of course, means that it’s time to get started if you haven’t yet done so already.I’m here today with a large checklist that...
The TCJA And What It Means For Your Southern Oregon Business

The TCJA And What It Means For Your Southern Oregon Business

Usually, in the week following the Super Bowl, I do a fun rundown on the various advertisements — at least a short one. But this was an unusual year. Because unless you are a Patriots fan, everything about that game experience was boring, including the...